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ServiceNow CIS-ITSM Exam is a highly respected certification that is recognized by IT professionals and organizations around the world. It is an excellent way for IT professionals to demonstrate their knowledge and skills in ITSM and to advance their careers. By achieving this certification, IT professionals can prove that they have the expertise to implement and manage ITSM solutions using the ServiceNow platform, which is widely used by organizations across various industries.

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Achieving the ServiceNow CIS-ITSM Certification can offer various benefits to IT professionals. It can help individuals enhance their career prospects and open up new opportunities in the IT service management domain. It can also demonstrate an individual's commitment to their profession and their willingness to stay up-to-date with the latest technologies and trends in the industry.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q148-Q153):

NEW QUESTION # 148
You can create only one change request from an incident.

A. False
B. True

Answer: B

Explanation:
You cannot create a change from an incident that is already associated with another change.

NEW QUESTION # 149
Which of the following statements is true regarding incidents created for a VIP caller?

A. The priority field will automatically change to High.
B. The caller color will change.
C. Workflow will change to accommodate for the criticality of the incident.
D. An email will be sent to incident manager to follow up regarding this incident.

Answer: B

Explanation:
The only change for incidents created for a VIP caller is that the color of the caller field will change and decoration will be added.

NEW QUESTION # 150
How is access to knowledge articles administered?

A. Filter Conditions on the knowledge base
B. User Criteria and User Roles
C. User Roles
D. User Criteria and Entitlements

Answer: B

NEW QUESTION # 151
Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?

A. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
B. The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.
C. The Feature field on the article must be set to true.
D. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."

Answer: D

Explanation:
Explanation
Featured Content: This list collection displays articles entered in a Knowledge Base's Featured Content Related List and associated with a keyword of 'homepage.

NEW QUESTION # 152
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

A. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.
B. Configure Current Customer as a text field and use an approval process to recalculate its value.
C. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
D. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.

Answer: D

NEW QUESTION # 153
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