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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 4	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 5	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q74-Q79):

NEW QUESTION # 74
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. URL mashups
B. ABAP mashups
C. Internal mashups
D. HTML mashups

Answer: A,D

NEW QUESTION # 75
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Determining fine-tuning settings
B. Determining responsibility for tickets
C. Determining service level assignments
D. Controlling validity of the service catalog
E. Reporting purposes

Answer: B,C,E

NEW QUESTION # 76
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Maintenance plan
B. Working calendar
C. Service contract
D. Operating hours

Answer: B,D

NEW QUESTION # 77
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

A. Create a validation rule.
B. Create knowledge base articles in SAP Service Cloud.
C. Configure the relevant question in scoping.
D. Create a Web service with SAP Knowledge Central by NICE.

Answer: C,D

NEW QUESTION # 78
Which of the following describes how permissions work in SAP Service Cloud?

A. Unrestricted access rights override any restrictions you have defined.
B. Restricted access rights override any unrestricted access you have defined.
C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
D. You can decide if the access rights should override any defined restrictions for each view.

Answer: A

NEW QUESTION # 79
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