Description

Subject: Communication Skills for the Personal Support Worker

This module provides an overview of the scope of responsibilities of personal support worker in a variety of settings. Topics include work relationships, stress and time management, interpersonal skills and communications, including conflict resolution and problem solving, and applicable legislation.

1. Pre-writing for descriptive paragraph outlining role of personal support worker
2. Paragraph writing.
3. Reflective Journal
4. Dialogue Completion
5. Narrative Notes
6. E-mails. Resident Profile
7. Comprehensive Final Exam
8. Documentation using a computer-based program

 

Mosby’s Canadian Textbook for the Support Worker, Sorrentino, Remmert, Wilk and Newmaster, 4th

Canadian Edition, ISBN 978-1-77172-043-4 (Elsevier); Internet Based Resources and Instructor

Handouts

 

Subject Competencies and Objectives

Provide a description of the knowledge and skill competencies a student is expected to

acquire/perform from this subject in order for the subject’s core objectives to be achieved:

The relevant core KNOWLEDGE competencies are followed by the appropriate contributing knowledge competencies (objectives) for this Module.

Core Competency #1: Know the role of the PSW in various settings and according to relevant legislation and employer policies.

Core Competency #2: Understand accountability and responsibility within the skill and knowledge boundaries of the PSW role